Training & Course Terms

Enquiries and registrations of interest

Submitting an enquiry or registering your interest does not reserve a place on a course and does not create a contract. A place is confirmed only when we confirm it in writing and any required fee or deposit is paid.

Fees and payment

Course fees are stated on the Course Dates & Fees page for each published course and are exclusive of VAT unless stated otherwise. Any early-booking fee applies only where a course shows an early-booking deadline and payment is received by that date. Fees for bespoke organisational training are quoted individually.

Cancellation by you

Cancellation terms are set out in the booking confirmation for each course. Where you are a consumer, your statutory cancellation rights are unaffected. Substituting another delegate is normally possible where we are told in good time before the course begins.

Cancellation or change by us

We may need to change the date, venue, delivery method or trainers for a course, or to cancel a course, for example where minimum numbers are not reached. If we cancel a course we will offer a transfer to another date or a refund of fees paid for that course.

Course content and outcomes

Course content is subject to reasonable variation. Training is provided to recognised professional standards, but completion of a course does not itself guarantee accreditation, registration, mediation appointments, paid mediation work, or appointment to any ProMediate mediator panel. Any post-course development opportunities are offered subject to availability and applicable professional requirements.

Delegate conduct and confidentiality

Mediation training involves realistic role-play and personal feedback. Delegates are asked to treat other delegates with respect and to keep confidential anything shared by other participants during training.

Website use

The content of this website is provided for general information about our training and is not legal advice. Content is owned by ProMediate (UK) Limited and may not be reproduced without permission.

Liability and governing law

Nothing in these terms limits liability where it cannot lawfully be limited. Otherwise, our liability in relation to a course is limited to the fees paid for that course. These terms are governed by the law of England and Wales.