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ProMediate

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Complaints About Training

We want every delegate to have a positive experience. If something falls short, please tell us so we can put it right.

Last updated: August 2026

Raising a concern informally

Many issues can be resolved quickly. If you have a concern during a course, please raise it with your trainer or course administrator at the time.

Making a formal complaint

If you would prefer to make a formal complaint, please email enquiries@promediate.co.uk with:

  • your name and contact details;
  • the course title and dates;
  • what happened and when; and
  • what outcome you are seeking.

You can also use our enquiry form, stating that your message is a complaint.

How we handle complaints

  • We acknowledge complaints within 5 working days.
  • A director of ProMediate (UK) Limited who was not involved in the matter will review it wherever possible.
  • We aim to give a substantive written response within 21 working days.
  • If we need longer, we will explain why and give a revised date.

If you remain dissatisfied

ProMediate is a Civil Mediation Council (CMC) Approved Training Provider. If you are not satisfied with our final response to a complaint about CMC approved training, you may refer the matter to the Civil Mediation Council under its complaints procedure.

Data protection

We keep complaint records only for as long as necessary to handle the complaint and meet our regulatory obligations. See our Privacy Policy.